Your data, kept small. And kept yours.

Who is responsible

This website is run by John Silvera, based in the Netherlands, the controller for the personal data described on this page.

Questions about your data? Email contact@johnsilvera.com.

The short version

What we collect and why

Email sign-ups

When you ask for the free first chapter, or to hear when an edition is available, you give us your email address. We also note which form you used, so we send you the right thing.

The form is received by Netlify Forms. We then add your address to our email provider, MailerLite or Kit. You get a confirmation email first (double opt-in). Nothing else is sent until you confirm.

We use your address to send the chapter and occasional emails about the book and John's work. Every email has an unsubscribe link. The legal basis is your consent.

Private Session intake

When you request a Private Session, you send us your name, email and a description of your situation. John uses this to prepare the session. The legal basis is the agreement you ask us to enter into.

Share only what you are comfortable sharing. There is no need to include health details or other sensitive information.

Payments

Payments are handled by Stripe. You enter your card details on Stripe's own page. We never see or store your full card number. We receive your name, email, the amount and whether the payment succeeded. We keep payment records because Dutch tax law requires it.

Scheduling

You pick your session time through Cal.com. Cal.com receives your name, email and chosen time, and sends the calendar invitation.

Partnership and contact inquiries

When you use the partnership or contact form, or email us, we receive what you write: usually your name, email, organization, role and message. John and his management read these inquiries. We use them to answer you and, if it goes further, to prepare an agreement. The legal basis is our legitimate interest in replying, or the steps you ask us to take before an agreement.

Visitor statistics

When we measure visits, we use Plausible Analytics. Plausible does not use cookies and does not store personal data. We see totals only, such as page views, the page you came from, your country and device type. We cannot identify you. The legal basis is our legitimate interest in knowing which pages help people.

Hosting

The website is hosted by Netlify. Like every web server, it processes technical data such as your IP address and browser type to deliver pages and keep the site secure.

Videos and music

YouTube videos and SoundCloud tracks do not load until you click play. Before that, no data goes to YouTube or SoundCloud. The only exception is a video's preview image, which may load from YouTube's image server. Videos play in YouTube's privacy-enhanced mode. Once you click, YouTube or SoundCloud processes your data under its own privacy policy.

Buying the book

The book is sold on Amazon. When you click through, you leave this site and Amazon's privacy notice applies. Links may tell Amazon which page you came from. We receive no personal data about your purchase.

Services we use

These companies process data on our behalf, under a data processing agreement:

• Netlify: hosting and form submissions.
• MailerLite or Kit: sending emails to people who signed up.
• Stripe: payments.
• Cal.com: scheduling.
• Plausible Analytics: cookie-free visitor statistics, once switched on.

Some of these providers are based outside the European Economic Area. Where that is the case, the transfer is protected by the EU-US Data Privacy Framework or by the European Commission's standard contractual clauses.

We do not sell or rent your data to anyone.

How long we keep it

• Email list: until you unsubscribe. After that we only keep what we need to respect your choice.
• Form submissions in Netlify: removed once they are handled, and within 90 days at the latest.
• Session intake and notes: up to two years after your last session, so a follow-up session can build on it.
• Inquiries: up to two years after our last contact, unless they lead to an agreement.
• Payment records and invoices: seven years, as Dutch tax law requires.

You can always ask us to delete your data sooner, unless the law requires us to keep it.

Your rights

Under the GDPR you have the right to:

• see the personal data we hold about you;
• have it corrected if it is wrong;
• have it deleted;
• restrict how we use it, or object to it;
• receive it in a common format to take elsewhere;
• withdraw your consent at any time, for example by unsubscribing.

Email contact@johnsilvera.com and we answer within one month. We may ask you to confirm who you are first.

Not happy with how we handle your data? Tell us, so we can fix it. You also have the right to complain to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

We protect your data with encrypted connections (HTTPS), access for as few people as possible and providers that meet GDPR standards. This website is not aimed at children under 16.

Cookies

This website does not use tracking or advertising cookies. Our visitor statistics work without cookies. That is why you see no cookie banner here.

If you click play on a YouTube video or SoundCloud track, that service may place its own cookies. Until you click, it cannot. Amazon, Stripe and Cal.com may use cookies on their own sites once you go there.

Changes

We update this notice when something changes, for example a new service. The date at the top shows the latest version.